I have been in corrpondence with TfL about the health and safety issues around the crowding at the ecntrance to the station – it is a massive ticket hall and everything is crammed into the entrance area. Thanks to Caroline Pidgeon AM for her help.
From: Flindell Richard [mailto:RichardFlindell@tfl.gov.uk]
We are currently in the early stages of looking at a coffee shop for Plaistow station and have received some interest from a prospective tenant.
As yet, I’m afraid I cannot give you much more detail or indicative timescales; however, just to let you know that Plaistow is high on our agenda for the District line and we hope to progress this shortly.
Please let me know if there is anything else I can help you with.
Richard Flindell I Stakeholder Communications Manager
Rail and Underground External Relations I <image001.png> Transport for London
Palestra, 197 Blackfriars Road, London SE1 8NJ
From: Leach Adam [mailto:Adam.Leach@tube.tfl.gov.uk]
Sent: 25 August 2016 14:04
To: Caroline Pidgeon
Cc: Members Correspondence; Flindell Richard
Subject: Plaistow Ticket hall
Thank you for passing on this correspondence regarding the ticket hall at Plaistow station.
All ticket machines on the London Underground network are emptied and restocked with cash from behind. This requires access via an associated ticket room, for safety and security reasons. Whilst relocating the existing machines would help move customer queues away from the station entrance, it would also require the associated ticket room to be rebuilt at a considerable cost.
Based on the customer frequency at Plaistow station – the current station capacity and ticketing devices adequately meet demand; meaning there is no business case to relocate the ticket machines and associated ticket room. We will however look into the possibility of providing a queue management system that would address the conflicting customer flows that your constituent has highlighted.
If you have any further questions please do contact me directly.
A. Leach | External Relations
Transport for London
Caroline it is not clear who I could send this too. Could you pass this on 🙂
It has been over a year since the staffed ticket sales at Plaistow have closed. And it is going ok.
But with a few more tweaks I think TFL could make things much easier for passengers at Plaistow.
As you know there is a big ticket lobby in Plaistow. Since the closure of the ticket booths you have made this bigger and even begun to look at extra revenue streams by putt in a photo machine.
But currently all of the ticket the machines (3) are positioned in the entrance- there are only two small doors to the station. On even quiet days this means a few hundred people walk headlong into 3 queues of people trying to pay for tickets. It makes no sense.
You have plenty of room elsewhere in the lobby to put some double sided free standing machines to reduce this build up of people. Some more modern machines may also be more reliable than the current ones which are often out order. We are lucky that the family that run the kiosk are good at selling tickets but they close early.
Last week the council got rid of the massive seating/weed area that also blocked customers entry and exit to the station – so flow to get into the station is much better – which in turn has increased the problem as you enter the station.
I am happy to ‘show and tell’ if you have some time. I really do appreciate you looking at ways to monitise the space at Plaistow, but some improvements to this ticket hall would not only be very welcome for customer flow but may also help improve ticket revenue too.