5 reasons not to buy from BuyKud if you live in the UK

They spend a fortune of social media advertising and show lovely clothes. But should you buy direct from China?

I bought clothes from Buykud and from my experience I would say STEER CLEAR! This is why:

  1. Buykud charge for post and packaging but are not very clear at telling you you will also have to pay important charges. On my order of over £200 in value I had to pay import charges of  £3.21 adding to the postage charges. Despite their website saying that you do not need to pay this.
  2. Returns is where the biggest problem lies. YOU PAY THE FULL COST. In my case (to comply with all their stipulations including sending signed for,  and taking photos of me posting the product) it cost me £22. They do not even offer a credit note to cover this cost. Whilst this is stated in one area of the website about returns they omit it in another area and they fail to mention it in any other correspondence about returns unless you ask.
  3. They transfer a proportion of any discount voucher you used to the goods you have returned – even though you paid for the return meaning you never get back the full value of the items ordered.
  4. You have to chase them to send the product back and even chase them for the refund – even once you have filled in their form to authorise a return you still need to email them to check they are happy for you to post it. Then send an  email with all the various photo requirements and then finally track your own order and ask for the refund.
  5. If the overseas post is delayed in any way you may miss their 15 day cut-off for a refund regardless of when you posted the item! If they drag their feet on authorising the refund this is almost inevitable.
  6. Their customer service is slow and not very helpful.
  7. Whilst I knew that being a Chinese company they  would not need to comply with same consumer rights standards as in Britain and the EU – you should never need to pay for returns with an online clothing retailer. If I had seen this in the FAQs where I looked before I ordered I would not have every placed an order.

It is a shame. For me this was a test order to see how good the quality of the clothing was – and I have to say I really like the products and only sent back ones that did not fit. But I cannot afford to order from them again!

21 thoughts on “5 reasons not to buy from BuyKud if you live in the UK

  1. Morgaine

    I wish I’d read this because now I have a huge item I don’t want, no address where to return it, will cost £22 by the looks of things and I may/may not be refunded. Kind of a scam.
    Do you have a return postal address? Thanks

    Reply
    1. laurawilloughby Post author

      You have to go through their complex returns process – they make it clear they won’t accept a return unless they approve it (madness!!) – you may be better off selling on ebay maybe? List what you have on their facebook page you may get some UK buyers. Like I said their clothes are not too bad – but it is not the service you would expect if you don’t want something.

      Reply
  2. Caronnect

    I wish I’d seen this article before I ordered. They are not responding to my enquiry about an order that has not been actioned more than 5 days ago 🙁

    Reply
    1. laurawilloughby Post author

      I did but after paying £22 to send it back and losing the ‘sale’ element i did not get much back.

      Reply
  3. Laraine Trueman

    I have lost my money with Buykud. Despite sending the item back, they have offered me half price or nothing. I am still in dispute with them and they are using ridiculous delaying tactics and slow replies in order to wear me down.

    Reply
  4. S. Bush

    My order was placed on 18th march and has not been actioned yet. The keep asking me to choose a replacement item of same value even though I asked for a refund.

    Reply
  5. Mary

    I spent over £200 with them last week. The clothing and the quality of leather used in the bags is very good but I wanted to return an item and have sent them lots of emails which they are not responding to. So I have decided to keep the items rather than risk losing my money.
    My advice is steer clear!

    Reply
  6. Anne

    I ordered one dress and it arrived promptly. I Liked it….good quality and fit….so I ordered three more…..a mistake….sizing bad, quality bad and one dress was nylon !!!! but on website was described as linen. I was offered a discount to keep them. I pointed out that there was no point as they didn’t fit me !!! I got all the information to send them back via Messenger. It wasn’t complicated cost £21. I have sent them the tracking number of the parcel and told them it will be with them in 5 days. They have replied and say they will process my refund on receipt. Fingers crossed. Will update you all when I know more.

    Reply
  7. Judith Wheeler

    Thank you for this information, the clothes looked great and was going to give them a try, now I won’t because of all the additional costs.

    I buy my linen, silk and cotton from SAHARA, and have never had a problem with them and the clothes are beautifully finished off.

    Reply
  8. Sam Smith

    I finally got a refund after weeks of me chasing them and them ignoring me but I reported them to my bank and started leaving negative comments on their Facebook ads and I finally got my money back. Their instructions for refunds are deliberately complicated and they actually advise you to keep your order and give it to a friend! They say you cannot tell the post office the true value of the parcel you have to say it’s £15 maximum and that you cannot use a tracked delivery method – so then they simply claim they never received the parcel. They should be stopped from operating but all we can do is warn people not to use, they are a money making scam.

    Reply
  9. BHector

    After reading all the reviews I have decided not to order from this company, love the look of their clothing, but afraid to pursue…

    Reply
  10. Linda

    I think you have to politely persist with Buykud customer service. I would also suggest you use the email customer service and not the FB Messenger contact. Buykud initially sent me the wrong shirt. I sent pictures saying it wasn’t what I ordered. I did not offer to return the item unless they paid ALL costs. After quite a bit of back & forth, they suggested I choose another shirt which I did & they sent for free. They did not ask me to return the first shirt. This may not work for everyone, but they did seem to be trying to work with me. — re the ‘extra charges’ on the £200 order: I suspect that is customs duty levied by the U.K. on the amount of the order.

    Reply
  11. Denise Mcelwain

    I have ordered a lot of clothes off this diet and buy and large been happy with them,particularly their dresses. However I recently ordered a twin set I.e. Trousers and top.The ordering was confusing and I only got half the order.I did find customer services very prompt .Returns are a nightmare and I wonder if this is a tactic to stop people returning items .I have to say I really love the style of their clothes so I know I will continue to remain a customer.As I said dresses are spot on,trousers not do good.They are also s little pricey.

    Reply
  12. Margaret

    I bought a dress which I have given up on trying to return. It took several emails and Facebook posts from me to even get a retutnsn address and there is no guarantee of a full refund anyway. They have asked for a tracking number to be emailed to them and according to the post office my item will cost £47 to post with tracking. So, just not worth it. Appalling customer service. I will try to sell the dress on ebay but otherwise – best part of £60 down the drain. My advice would be to treat this company with extreme caution. Personally I will never use them again.

    Reply
  13. Alex

    Thanks for this. Like others, I was tempted to order, having seen them thought Facebook. Now, however, I will not be ordering at all.

    Reply
  14. Jennifer

    I was considering ordering from them as the products look good. However, given your report, here I will not do so.
    Have you posted this to Facebook, where, by the way, I found their publicity? If not, I will post a link if you agree.

    Reply
    1. laurawilloughby Post author

      I have posted this a few times, but feel free to post the link to my article as many times as you like.

      Reply
  15. Olivia

    The first two items I bought from this company were great but the third is MILES too big and I wanted to return. So far no response to several emails and threats to boycott and bad-mouth them. To be honest I don’t feel it’s worth the hassle to do more other than warn people NOT to buy from this company. I certainly won’t be doing so ever again.

    Reply

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